A prominent training provider offering accredited vocational programmes to young South Africans sought to optimise its training initiatives and delivery model. Faced with the challenges of delivering learning across multiple locations, Gateway Technology was asked to help the provider migrate onto a digital platform that would align to the needs of the learner while still remaining compliant with regulations on accredited training. Following an in-depth analysis of the training programmes, learner demographics and the environmental factors such as location and connectivity, Gateway Technology deployed a solution that enhanced the accessibility to content, improved efficiencies around delivery and ramped up engagement between student and infrastructure for better support. The implementation of a state-of-the-art digital learning platform equipped with interactive modules, multimedia resources, and social learning features served as a central hub for learning delivery and learner engagement. The initiative yielded drammatic improvement in learner engagement, with learners reporting a higher satisfaction level with the learning experience. The transition to a digital learning delivery model also led to improvement in overall performance of learners with a higher completion rate than seen in classroom-based learning. The intervention deployed by Gateway Technology lead to an overall improvement in the key areas of learning delivery, namely learner engagement and academic performance.
Improving the learning experience with digital delivery
Talent Development
A leading clothing retail chain with a strong presence across the country had to ensure their operational and sales teams understood and correctly implemented a new policy on managing customer information in accordance with the Protection of Personal Information Act. The company recognised the importance of implementing a robust policy to protect customer information across all its locations, thereby ensuring POPI-compliance. With stores spread geographically, ensuring consistent implementation of a new policy on the protection of customer information posed a significant challenge. Traditional methods of communication and training were inadequate to reach all employees effectively and ensure compliance with the policy. To address this challenge, Gateway Technology was asked to devise a strategy to roll out the new policy on customer information protection. Leveraging off a combination of e-learning, online training modules, and digital tracking tools, a comprehensive strategy was deployed to educate and empower employees in stores nationwide. The training modules covered topics such as data privacy regulations, handling sensitive information, cybersecurity best practices, and the importance of safeguarding customer data. Progress and completion of the programme was digitally monitored, automatically tracked and recorded. The strategy was launched across all store locations and yielded unequalled levels of compliance and engagement from personnel. By tracking and recording individual engagement across the entire staff complement of more than 2000 personnel, compliance could be driven forward based on actual information about engagement. Technology-enabled training ensured consistent dissemination of the new policy across all stores, guaranteeing that every employee received the same information and understood their responsibilities in protecting customer information. Through the strategic use of technology, Gateway Technology supported the company in successfully rolling out a new policy on the protection of customer information, ensuring compliance and consistency across its nationwide network of stores. By prioritising data security and leveraging digital training solutions, the company not only strengthened its internal operations but also bolstered customer trust and loyalty, setting a new standard for privacy protection in the clothing retail industry.
Compliance
Safeguarding customer information in the retail sector
A dynamic Cape Town-based software development firm known for its innovative solutions and commitment to employee development faced a new challenge. The team was growing, but dispersed across multiple locations. Now they needed to find new ways to efficiently onboard new staff while maintaining consistency and engagement? As the company expanded, traditional in-person onboarding sessions became increasingly impractical and time-consuming. The company needed a scalable solution that could provide new hires with comprehensive training on company policies, procedures, and culture, despite their location. Embracing the power of e-learning, the company partnered with Gateway Technology as a leading e-learning provider to develop a tailored onboarding program. Leveraging Gateway Technology's expertise, interactive online modules were created covering essential topics such as company history, values, compliance, and product knowledge. The e-learning platform allowed new hires to access training materials remotely, at their own pace, and provided opportunities for interactive learning through quizzes, simulations, and virtual discussions. The results were astonishing. New Efficiency Gains: The transition to e-learning significantly reduced the time and resources required for onboarding, allowing new hires to complete training modules more efficiently and start contributing to projects sooner. More consistency and standardisation: E-learning ensured that all new employees received consistent and standardised training materials, despite their location or the time of their onboarding. This consistency helped to align employees with company values and expectations from day one. Improved engagement: The interactive nature of the e-learning modules increased engagement levels among new hires, resulting in higher retention of information and a deeper understanding of company culture and processes. In summary, by leveraging e-learning technology the company successfully streamlined its onboarding process. This provided new staff with a comprehensive and engaging introduction to the company. The initiative not only improved efficiency and scalability but also enhanced employee engagement and alignment with company values, ultimately contributing to greater productivity and success in the competitive tech industry.